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Satisfaction guaranteed
If you are unhappy with your purchase for any reason contact us within 15 days of purchase and we will give you the option to either return that item for a refund or return that item for store credit so that we can find the right product for you. We also want to make things easy for you which is why we offer FREE RETURN shipping for customers returning for a store credit.
If you have passed the 15-day Money Back Guarantee and are unhappy with your purchase for any reason contact us within 30 days from the day you received your package and we will give you store credit so that you can find the right product for you.
If you are outside of our return period, and your product turns out to be defective we are here to help. Give us a call at XXXXXXXXXXX, and one of our Experts will be happy to assist you with a manufacture replacement.
In the event that you do need to return your product, please review the policy below:
Please contact Customer Service XXXXXXXXXX within 15 days of receipt of your order for a return approval, at which point we will provide you with an Authorization Number. Please write this number on the outside of the shipping package. Re-package the items in the original shipping carton if possible or any suitable shipping carton and make sure the items are well protected to avoid damages.
Please Return to:
FrenchDrugstore.com
Attn: Returns
620 N. Shore Drive
Miami Beach, 33141 FL
In the unfortunate event that you have received a damaged product, please review the policy below:
If we made a mistake and you received an item in error or mistakenly an item is missing, please contact Customer Service immediately at XXXXXXXXXXXX or email to customerservice@frenchdrugstore.com.
Our office hours are 8:30am – 5:00pm (EDT)
A $14 Non-Delivery Fee will be charged for refused shipments or wrong address. The Non-Delivery fee will be charged to the payment form selected during your checkout and will be subtracted from any refund or store credit.
Please allow up to two weeks for the return to be processed, at which time a refund, credit or exchange will be made. If you wish to inquire about your return, please call Customer Service or log into your account and track your return progress. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse.
Ship returned items to:
FrenchDrugstore.com
Attn: Returns
620 N. Shore Drive
Miami Beach, 33141 FL
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